Frequently Asked Questions
Everything you need to know about shopping with Joseph Joseph UK
What are your delivery options and costs?
We offer standard UK delivery which typically takes 3-5 working days. Shipping is free on all orders over £30, while orders below this threshold incur a small flat-rate fee. Express shipping options are also available at checkout for urgent orders.
How do I return an item if I change my mind?
We offer a 30-day hassle-free return policy. Items must be returned in their original packaging and in a resaleable condition. You can initiate a return through our online portal to receive a pre-paid return label.
Do your products come with a guarantee?
Yes, most of our products come with a 2-year guarantee against manufacturing defects. Some premium ranges may offer extended warranties. Please register your product on our website to activate your coverage.
Are your plastic products BPA-free?
Absolutely. The safety of our customers is our priority. All Joseph Joseph food-contact surfaces, including our food storage containers and kitchen tools, are 100% BPA-free and food-safe.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your parcel's journey via our courier partner's website.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like PayPal, Apple Pay, and Google Pay for a faster checkout experience.