Returns & Exchanges
We want you to be fully satisfied with your Joseph Joseph purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Whether you have changed your mind or received a faulty product, our streamlined process ensures a quick resolution.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack the items in their original, undamaged packaging, ensuring all tags and instructional manuals are included inside the box.
Print and Attach Label
Generate your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized drop-off point and keep your receipt; your refund will be processed within 7-10 working days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing